Obtaining Logs
In this guide it'll allow you to obtain logs that'll assist in creating a Community Support thread.
Note: These logs are required when creating a Community Support thread dealing with any errors or logs.
General Logs
Client logs can assist when reporting an error/issue to the Community Support section. This is because a simple screenshot of your F8 screen may not show any errors that could've occurred previously (such as loading into the game).
To obtain your client log file, you can go to the following directory:
C:\Users\user\AppData\Local\FiveM\FiveM.app\logsOnce you're in the logs folder, grab the latest log file (or the log file that occurred during the issue) and upload it to the thread. The file will be named with the date and time and end in a .log extension.
Crash Logs
While playing FiveM you may encounter crashes, when this happens your game will close and you'll be prompted with a box explaining your crash reason. This may not be very helpful, but if you press "Save Information," it'll save a .dmpfile with the crash information should be copied and attached to a support request.
When your game crashes, it may freeze or hang as it writes to the HDD/SSD. Don’t close the game yet, even if Windows asks you for it! At the same time, when you crashed, a Windows Explorer window also opened, pointing to your crashes directory in your FiveM install. It has a file selected by itself, too. If this doesn't open manually, follow the steps below to find the .log and the .dmp files!
Find the .dmp file crash location:
C:\Users\user\AppData\Local\FiveM\FiveM.app\crashesYou will see many different types of files here, but you'll want to look in the Date Modified Column and find the most recent file to the time your crash occurred.
Creating Support Thread
When you have your files, you'll want to open a Community Support thread and provide as much information as possible to better assist in solving your issue. You'll need to follow a specific message structure when opening a thread. Alongside the following, you'll drag and drop or copy and paste your .log and .dmp (.dmp is only needed for crashes) files. If you have a photo, you can include it if applicable.
Issue: [use the title of the post to quickly explain the issue and explain it further here]
Expected Result:
Actual Result:
The process to reproduce:
If you cannot attach the .dmp and .log files when creating the ticket, create the thread and send them in the chat.
When finished, your thread should look like the following format:
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