Obtaining Crash Logs
If your crashing and need to upload a report, it's best to include the crash log so we can find the issue.
While playing FiveM you may encounter crashes, when this happens your game will close and you'll be prompted with a box explaining your crash reason. This may not be very helpful but if you press "Save Information", it'll save a .dmp file with the crash information to copy and attach to a support request.
When your game crashes, your game will freeze for a little while instead (a few minutes?) - it’s writing to the HDD/SSD now, don’t close the game yet even if Windows asks you for it! At the same time when you crashed, a Windows Explorer window opened as well pointing to your crashes directory in your FiveM install. It has a file selected by itself, too. If this doesn't manually open follow the steps below to find the .log and the .dmp files!
If you want to find the .log version of the crash you'll need to navigate to:
C:\Users\user\AppData\Local\FiveM\FiveM.app\logs
When there you'll need to locate the .log from the day you crashed, they'll look like this:
Find the .dmp file crash location
C:\Users\user\AppData\Local\FiveM\FiveM.app\crashes
You will see many different types of files here but you'll want to look in the Date Modified Column and find the file that is most recent to the time your crash occurred.
When you have your files, you'll want to open a support thread and provide as much information as possible to better assist in solving your issue. When opening a thread, you'll need to follow a specific message structure. Alongside the following, you'll drag and drop or copy and paste your .dmp and .log files. If you have a photo, you can include that if applicable.
Issue: [use the title of the post to quickly explain the issue and explain it further here]
Expected Result:
Actual Result:
The process to reproduce:
If you're unable to attach the .dmp and .log files when creating the ticket, just create it and then send the files in the chat.
When finished your thread should look like the following format:
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